School Terms & Conditions

Legally structured school transport terms for excursions, student travel and charter services across New South Wales.

Last Updated: 2nd April 2026

These School Transport Terms and Conditions (“School Terms”) apply to all school-related charter and transport services provided by United Coachlines (“we”, “us”, “our”).

By making a booking, issuing a purchase order, or otherwise engaging our services, the school, organisation or authorised representative (“Hirer”, “you”, “your”) agrees to be legally bound by these School Terms.

These School Terms operate in conjunction with our General Terms and Conditions. In the event of any inconsistency, these School Terms will prevail to the extent of that inconsistency.

1. Booking and Reservation Requirements

All bookings must be made through our approved booking system and will be issued with a unique Booking ID.

A booking is not confirmed until written confirmation and an invoice have been issued to the Hirer.

All quoted pricing is subject to change where there are variations to times, locations, passenger numbers or service requirements.

2. Cancellation Policy

All cancellations must be submitted in writing through our contact form at unitedcoachlines.com.au/contact-us/ and acknowledged by us.

Cancellation fees apply as follows:

  • More than 72 hours prior: No cancellation fee
  • 72 hours prior: 10% of total booking cost
  • 48 hours prior: 20% of total booking cost
  • 24 hours prior: 100% of total booking cost
  • On the day / no-show: 100% of total booking cost

Failure to provide written notice will result in the booking being treated as a non-cancelled service and charged in full.

3. Changes to Bookings

Any requested changes to bookings, including dates, times, routes or passenger numbers, must be submitted no less than seventy-two (72) hours prior to the scheduled service.

All variations are subject to availability and may result in additional charges.

We reserve the right to refuse changes where operational requirements cannot be met.

4. Overtime and Waiting Time

Overtime and waiting time are charged where services exceed the agreed booking duration.

Charges apply in 20-minute increments at a rate of $55 per 20 minutes ($165 per hour).

Waiting time commences from the scheduled pickup time where delays are attributable to the Hirer or passengers.

5. Payment Terms

Full payment is required in accordance with the agreed booking terms unless otherwise approved in writing.

Accepted payment methods include:

  • Credit Card
  • Purchase Order (approved institutions only)
  • Electronic Funds Transfer (EFT)
  • Procurement Card (P-Card)

Failure to make payment may result in cancellation of services.

6. Liability and Risk Allocation

To the maximum extent permitted by law, United Coachlines is not liable for delays, disruptions or cancellations arising from events beyond our reasonable control, including but not limited to weather events, road closures, traffic incidents or mechanical issues.

The Hirer is responsible for all passengers and is liable for any damage caused to the vehicle or third-party property during the service.

We reserve the right to refuse service or terminate a booking where safety, legal compliance or conduct requirements are breached.

7. Student Conduct and Safety Requirements

Strict safety and behavioural standards apply to all school transport services:

  • Smoking, vaping, alcohol and illegal substances are strictly prohibited
  • Food and beverages (other than water) are not permitted onboard
  • All passengers must remain seated while the vehicle is in motion
  • Seatbelts must be worn at all times where fitted
  • All passengers must comply with driver instructions and safety directions

The Hirer is responsible for ensuring adequate supervision of students at all times.

Failure to comply with these requirements may result in immediate termination of the service without refund.

8. Force Majeure

Neither party shall be liable for any failure or delay in performance where such failure arises from events beyond reasonable control, including but not limited to natural disasters, government restrictions, public health events or industrial action.

9. Governing Law

These School Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

10. Relationship with General Terms

These School Terms are to be read in conjunction with the United Coachlines General Terms and Conditions.

Where any inconsistency arises, these School Terms will prevail in relation to school transport services.

11. Acceptance of Terms

By confirming a booking, issuing a purchase order, or utilising our services, the Hirer acknowledges and agrees to be bound by these School Terms and Conditions.

Contact Information

United Coachlines
Online: unitedcoachlines.com.au/contact-us/
Website: www.unitedcoachlines.com.au