Privacy Policy

United Coachlines (“we”, “our”, “us”) is committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose and protect your personal information when you engage our services or visit our website.

Collection of Personal Information

We may collect personal information including but not limited to:

• Full name
• Contact details (email, phone number)
• Business or organisation details
• Booking and travel information
• Payment and billing information

Information is collected when you:

• Submit an enquiry or booking request
• Contact us via phone, email or website
• Use our website

Use of Personal Information

Your personal information is used for purposes including:

• Processing bookings and providing transport services
• Responding to enquiries
• Managing customer relationships
• Sending service updates or operational communications
• Complying with legal obligations

We do not sell or rent your personal information to third parties.

Disclosure of Information

We may disclose personal information to:

• Employees, drivers and contractors for service delivery
• Payment processors and IT service providers
• Regulatory authorities where required by law

All third parties are required to maintain confidentiality and comply with privacy obligations.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe in accordance with applicable laws.

Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and monitor website performance. You may disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

Contact Us

For privacy-related enquiries, please contact:
United Coachlines
Online: unitedcoachlines.com.au/contact-us/